Cancellation & Refund Policy

Free cancellation

If you cancel your booking before the scheduled departure time and within the free cancellation period stated in your booking confirmation, the full amount you paid is refunded.

You can send your cancellation request together with your booking number through the channels on our contact page or from your customer account. The cancellation becomes final with the written confirmation our team sends you.

Late cancellation

For cancellations made after the free cancellation period, a late cancellation fee is applied at the rate stated in your booking confirmation depending on the time remaining until departure; this fee is deducted from the amount you paid and the balance is refunded.

For round-trip bookings the late cancellation fee is calculated only for the cancelled trip; the other trip is not affected.

No-show

If the passenger is not present at the stated pickup point during the driver's reasonable waiting time from the scheduled time and cannot be reached at the phone number given, this is recorded as a no-show. For airport pickups the waiting time is counted from the actual arrival time of the flight.

In the event of a no-show the service is deemed to have been performed; the amount paid is not refunded and the no-show fee stated in your booking confirmation may apply.

Change requests

Requests to change the date, time, pickup or drop-off point or number of passengers are considered free of charge provided they are sent a reasonable time before departure and a vehicle is available. A change of route or vehicle class may change the price; the new price is notified to you and applied with your approval.

Time changes caused by flight delays do not incur any extra charge; your flight is tracked.

Waiting time, parking, bridge and motorway tolls and extra stop charges that arise during the service are calculated according to the tariff stated in your booking confirmation and are notified to you separately.

Refund method and timing

Refunds are made only to the debit or credit card used for payment, through the payment institution; no cash refunds or refunds to another account are made. The refund is initiated within 14 days at the latest after the cancellation becomes final; it may take 2–10 business days, depending on your bank, for the amount to appear on your card statement.

The refund amount is calculated after deducting any late cancellation or no-show fee and approved extra charges. A refund receipt is also sent by email.

Contact

For cancellation, change and refund requests, contact us through the channels on our contact page, quoting your booking number. Requests are answered as soon as possible during business hours.