Distance Sales Contract
This Distance Sales Contract and Pre-Information Form has been drawn up under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts for transfer and tour services purchased with online payment on solevratravel.com. By ticking the consent box on the payment page you declare that you have read and accepted this contract and the pre-information; the date and time of your consent are recorded electronically.
Parties
SELLER / SERVICE PROVIDER: Eren Nergiz Travel Agency İnşaat Sanayi ve Ticaret Limited Şirketi (Solevra Travel). Address: Arap Cami Mah. Tersane Cad. Selanik Pasajı Blok No: 8/40 Beyoğlu / Istanbul, Turkey. Tax office and number: Beyoğlu / 7840701408. MERSİS: 0784070140800001. Trade registry no.: Istanbul 405202-5. TÜRSAB Group A travel agency licence no.: 15969. Website: solevratravel.com. Contact details are on the contact page.
BUYER / CONSUMER: the person who enters their name, phone, email and address in the booking form and makes the payment. The details declared by the Buyer form an integral part of this contract.
Subject of the contract
The subject of the contract is the provision of the private transfer (airport, city or intercity) or tour service selected by the Buyer on the website and stated in the booking summary, together with the booking number, pickup and drop-off points, date and time, vehicle class, number of passengers and any intermediate stops.
The essential characteristics, duration and included items of the service are shown to the Buyer in the booking summary and on the payment page; for tour products the included and excluded items are also stated on the tour page.
Price and taxes
The service fee is the total amount shown on the payment page, inclusive of all taxes (VAT); the VAT amount is shown separately. The price is fixed at the time of booking and remains valid for the period stated on the payment page.
Charges such as waiting time, parking, bridge and motorway tolls and extra stops that arise during the service at the Buyer's request or because of actual circumstances are calculated according to the rules explained in the Cancellation & Refund Policy and are collected after being notified to the Buyer separately.
The price may be offered in TRY, EUR or USD; for payments in a foreign currency the exchange rate and fees applied by your card issuer are borne by the Buyer.
Payment
Payment is made by debit or credit card as a single charge through the 3D Secure verified secure payment page provided by the payment institution iyzico Ödeme Hizmetleri A.Ş. Card details never reach the Seller's systems.
When the payment is completed successfully the booking becomes final and a payment receipt is sent to the Buyer by email. The receipt is not an invoice; an invoice is issued separately in accordance with legislation.
If the payment link expires or the payment is not completed, the booking is not finalised and is cancelled after a certain period; the Buyer may then create a new booking or contact us.
Performance and delivery of the service
The service starts at the pickup point on the date and at the time stated in the booking summary. For airport pickups the driver is ready according to the actual arrival time of the flight reported by the Buyer; flight delays are tracked and the meeting time is updated accordingly.
The Buyer must be present at the pickup point at the stated time and must be reachable at the contact details given. If the Buyer cannot be reached or does not appear at the pickup point, the no-show provisions of the Cancellation & Refund Policy apply.
The Seller may provide the service with a different vehicle of the same class or through an authorised supplier carrier; this does not change the nature of the service.
Right of withdrawal and cancellation
Under Article 15(1)(g) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for contracts concerning passenger transport, accommodation and leisure services that must be performed on a specific date or within a specific period. Therefore the 14-day right of withdrawal under the Regulation does not apply to the transfer and tour services purchased.
However, the Buyer may cancel the booking within the periods and under the conditions stated in the Cancellation & Refund Policy, which forms an integral part of this contract. For cancellations made in time, the amount paid is refunded to the card used for payment.
Dispute resolution and entry into force
For disputes arising from this contract, the Consumer Arbitration Committees at the Buyer's place of residence or the place of the transaction are competent within the monetary limits announced by the Ministry of Trade, and the Consumer Courts for disputes above those limits.
The Buyer is deemed to have accepted all conditions of this contract when they tick the consent box on the payment page and start the payment. The contract enters into force when the payment is completed; a copy is kept on this page together with the booking summary and receipt sent to the Buyer by email.