Booking a private transfer takes a few minutes, but the details you enter are what make the journey run smoothly. This guide walks through every step of booking with Solevra Travel: what goes in each field, how payment works, what the confirmation contains, and what to do if your plans change afterwards.
Step 1: Route and date
On the booking form on the home page, enter your pickup and drop off points. For airport arrivals the pickup is Istanbul Airport or Sabiha Gökçen, and the destination can be your hotel name or a full address. For airport arrivals, enter your scheduled landing time; flight tracking takes care of the rest. For pickups from a hotel or address, enter the time you want the vehicle at the door.
- Return journey: If you need the trip back as well, select return on the same form. Both legs are planned in one booking and the total price is shown together.
- Additional stops: If you need to stop somewhere on the way, add the stop to the form. Stops added to the form are included in the distance and the price; stops written only in the notes are not priced.
- Passengers: Enter the real number. Infants count as passengers, because seats and capacity are set accordingly.
Step 2: Choose a vehicle class
When you submit the form, the suitable vehicle classes appear with their prices. Each class shows its passenger and luggage capacity: Eco Sedan 3 passengers and 3 suitcases, Eco Van 7 and 6, VIP Van 6 and 6, Business Sedan 3 and 2, Ultra VIP 4 and 4, Minibus 14 and 12, Midibus 27 and 25. If your luggage exceeds a class's capacity, choose the next class up. If comfort is the priority, the difference the VIP classes make is explained in our VIP transfer article. The price is fixed and includes VAT, and the breakdown for the class you select appears on the same screen.
Step 3: Passenger details and flight number
Fill in your name, phone number and email address. The phone number is for reaching you if anything unusual happens; it only needs to be switched on after you land. The confirmation and receipt go to the email address.
The flight number is the most important field for an airport transfer. Your flight is tracked with it, and if the plane lands early or late the chauffeur is in the terminal accordingly. For connecting itineraries, enter the final leg that lands in Istanbul. With meet and greet, the sign shows the name on the booking by default; use the notes field for a different name or a company name.
The notes field is for needs such as a baby seat, a booster seat, bulky luggage (a stroller, a golf bag) or a wheelchair. A baby seat is fitted on request; mentioning it in the booking is enough.
Step 4: Payment
Payment is by card with 3D Secure verification. You enter the code your bank sends, and your card details are not stored by Solevra Travel. You can choose EUR, USD or TRY and pay in that currency. The amount on screen is final; nothing is added on the road. The items that make up the price are explained in how transfer prices are set.
Step 5: Confirmation and booking number
As soon as payment completes, your confirmation email and booking number arrive. The email lists the route, date and time, vehicle class, passenger count and the VAT inclusive total, and the receipt is attached. Keep your booking number: on the find your booking page you can view your booking any time.
On the day
For airport arrivals, your chauffeur is in the terminal according to the tracked flight and, with meet and greet, waits in the arrivals hall holding a sign with your name. How that works is in our meet and greet guide. For hotel pickups, the chauffeur is at the door at the time you entered.
Changes and cancellations
If your date, time, address or passenger count changes, contact us through the contact page with your booking number. If your flight number changes, always let us know, because tracking follows the new flight. Change and cancellation terms are in the service conditions you accept when booking.
Can I see the price without booking?
Yes. Enter your route, date and passenger count and the vehicle classes appear with prices. Payment is a separate step.
Can I add my flight number later?
Yes. Send it through the contact page with your booking number, and flight tracking is set to the new number.
What if the confirmation email does not arrive?
Check your spam folder first. If it is not there, look up your booking number on the find your booking page or write to us through the contact page.
How do I request a baby seat?
Write baby seat or booster seat in the notes field of the booking form. It is fitted on request.
Which currencies can I pay in?
EUR, USD or TRY, by card with 3D Secure. You pay in the currency you choose.
A few minutes on the form means a car waiting at the door. Enter your route and get your price.